Cambly Reviews

Based on 133 customer reviews from our shopper community, Cambly’s overall rating is 3.57 out of 5 stars and 78% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. The most common issues with Cambly are around Customer Service and Price & Quality based on a rating of 2.0 and 2.0.


133 Reviews

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All Reviews (133)
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May 11, 2023
"Native speaking tutors really helped me…"
Native speaking tutors really helped me with my accent, idioms, and speaking more like a native English speaker myself.
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May 11, 2023
"Highly recommended!"
I started using Cambly to improve my speaking and pronunciation abilities. The platform is user-friendly, allowing me to effortlessly find a teacher and schedule classes. As someone who frequently travels, the flexibility to arrange sessions on any day, any time and everywhere is a major plus. I highly recommend it.
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May 10, 2023
"Flexibility and native tutors"
I have been using Cambly for a couple of months. My goal was to practice for job interviews in English. So far I have had only great experiences! I chose this platform because it gives me a lot of flexibility and I wanted to be 100% sure that the tutors are native. I haven't had any issues with customer service, they always reply super quickly...
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May 10, 2023
"Group Lessons"
Group Lessons- I started to participate in group lessons at Cambly this month. So far so good :) Helpful teachers & fun experience.
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May 10, 2023
"Best platform to practice your English!"
Best platform to practice English!
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May 09, 2023
"New group lessons are amazing!"
I have tested their new group lessons, and it is AMAZING! I got to experience real-life English interaction with people from different nationalities in a small group so with lots of speaking time and a great tutor to guide the conversation. I recommend Cambly to all my friends and family!
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May 09, 2023
I love Cambly! Really helps me a lot in English learning:)
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April 24, 2023
"No available tutors"
Tutors are rejecting and has no availability. Is it a coincidence to be rejected 6 times in the same time by the tutors?
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April 18, 2023
"Cambly is a company that employs exploited and poorly-treated people."
Cambly is a company that employs highly-educated and skilled professionals, but pays them well below the market average, and well below the minimum wage of most countries. There are no pay rises or bonuses, even for the most hard-working and successful employees.
The website is always plagued with technical problems, moreso now than before due to the introduction of a new classroom, that is no better than the current classroom, but more prone to crashing and other faults. If you experience these faults and are therefore unable to connect with a student you will receive a rude e-mail, telling you that it's "not a punishment", but your hours will be cancelled for 3-7 days. I would say that this is the worst company it has ever been my misfortune to work for, both inside and outside the education field. Don't work for Cambly!
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March 21, 2023
Terrible, boiler plate response
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February 14, 2023
"Totally f**cked service"
Totally f**cked service. After taking money they didn’t give you service. Of course do not buy this service
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February 09, 2023
"I won't suggest to buy Cambly"
An incredibly bad customer service that borders on fraud... on the web they say that they refund the money fully guaranteed and after conversations that took up to weeks to respond they did not even refund 30% of what they should have refunded me. There are much better alternatives so if you read this message please don't go with Cambly, trust me.
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January 29, 2023
"Yeah I have a complaint about the…"
Yeah I have a complaint about the theachers you have. These teachers are annoying because they don't care about us. Annoying us. Not friendly. this is big serius situation you have to work on
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January 09, 2023
"The teacher canceled after 5 mins…"
The teacher canceled after 5 mins without saying anything.
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December 14, 2022
"Teachers’ quality is bad"
Teachers’ quality is not good. They are not willing to help with students’ personal goals. Especially after I booked lessons with a few teachers, one told me that it’s her 8-year professional experience that she won’t prepare for my class, “the most exciting topics come from students’ hobbies so pre-planned topics are impossible”. Another said, “Unfortunately I do have many students so I am not able to prepare ahead of class.” Most of the teachers claim that they will help students to achieve language goals in the video and seem so passionate about teaching, but at the end, the students have no right to decide the lesson, or they said “yes, sure! No problem! Sure thing!” to my requests, but ended up never fulfilling them in my lessons. No trial class so my money always goes down the drain. 4 months, what an exhausting journey in finding the right teacher in Cambly. Perhaps never will I be able to do so, so quitting is the only choice.

Another problem is NO SHOW. To avoid this problem, I actually always message tutors the day before the lesson to confirm their availability. However, tutors are really irresponsible that even if they promised to show up, they can end up never doing so and don't receive any punishment and I cannot leave a comment. Cambly explained that "something unexpected can happen". But isn't that "something" too frequent?

Oh! And customer service. Because my location is Hong Kong, they always arrange people from Taiwan to answer my inquiries in Chinese! However, my language setting is English. I’m not a native speaker of Chinese, so it can be very confusing for me, I write you in English, so why can’t just write me back in English?

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